Terms of Use

Welcome to KeyCrew, a platform that matches real estate professionals and homeowners with real estate service providers. By accessing or using our website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our site.

1. Information Collection and Use

a. When you submit information through our site, including but not limited to your name, contact information, project details, and preferences, we may use this information to provide recommendations of service providers, for marketing purposes, and to improve our services. 

b. By requesting a quote or selecting a service provider to be connected with, you are opting in to communication from that service provider. Your submitted information, along with descriptions of your project and other relevant collected information, will be provided to the selected service provider.

 c. If you request services from our team – including requests to match you with service providers, either via phone, email, form, or other medium – information collected during may be used in a manner similar to information submitted through our platform. All use, registration, and disclosure of this information shall be conducted in accordance with applicable laws, ensuring that no harm or prejudice is caused to the user.

d. Your behavior on our site, including pages visited and actions taken, may be used to provide personalized recommendations and marketing materials.

2. Information Accuracy

a. The information provided by KeyCrew comes from a variety of sources, including publicly available records, user input, administrative review, and artificial intelligence models.

b. While we strive for accuracy and completeness in the information we provide, KeyCrew is not liable for any errors in the information or any harm arising from the use of incorrect information.

c. If you identify any errors in the information provided by KeyCrew, please report them to [email protected].  

3. User Conduct

a. You agree to use KeyCrew only for lawful purposes and in accordance with these Terms of Use. 

b. You agree not to use KeyCrew in any way that could damage, disable, overburden, or impair the site or interfere with any other party’s use of the site.

c. You may not attempt to gain unauthorized access to any part of KeyCrew or any related systems or networks.

4. Intellectual Property

a. All content on KeyCrew, including text, graphics, logos, images, software, and records created by KeyCrew, is the property of KeyCrew or its content suppliers and protected by United States and international copyright laws.

b. The KeyCrew name and logo are trademarks of KeyCrew. You may not use these marks without the prior written permission of KeyCrew.

c. Scraping and use of data from KeyCrew is strictly monitored. Any unauthorized scraping or use of KeyCrew data will be pursued to the fullest extent of the law.

5. Disclaimer of Warranties

a. KeyCrew is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on the site.

b. KeyCrew does not guarantee the accuracy, completeness, or usefulness of any information on the site, and neither does KeyCrew assume any liability or responsibility for any errors or omissions in such information.

6. Limitation of Liability

a. In no event shall KeyCrew be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this site or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arose in contract, tort, equity, restitution, by statute, at common law or otherwise. 

7. Limitation of Liability for Third-Party Services

7.1 Third-Party Services: KeyCrew’s platform connects users with third-party service providers. KeyCrew is not responsible for the quality, reliability, or legality of services provided by these third parties.

7.2 Disclaimer of Liability: Users agree that KeyCrew is not liable for any damages, losses, or claims arising from the use of third-party services. It is the user’s responsibility to thoroughly vet and verify the qualifications and credentials of any service provider they engage through the platform.

7. Indemnification

a. You agree to indemnify, defend, and hold harmless KeyCrew from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of these Terms of Use or use of the site.

8. Data Privacy and Security

8.1 Privacy Policy: KeyCrew’s Privacy Policy outlines our data collection, use, and protection practices. By using the platform, you consent to the collection and processing of your personal information as described in the Privacy Policy.

8.2 Data Security: KeyCrew implements industry-standard security measures to protect user data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and KeyCrew cannot guarantee absolute security.

8.3 Compliance with Laws: KeyCrew complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Users have the right to access, correct, or delete their personal information, as outlined in our Privacy Policy.

9. Governing Law and Jurisdiction

9.1 Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

9.2 Jurisdiction: By using KeyCrew’s platform, users agree to submit to the exclusive jurisdiction of the courts located within the State of Florida for the resolution of any disputes arising from these Terms of Use or their use of the platform.

10. Complaints and Requests Resolution

10.1. Complaints Procedure:

a. If you have any complaints or requests regarding our services or your user experience on KeyCrew, we encourage you to reach out to our support team at [email protected].  

b. Our support team will promptly review and address your complaints or requests in accordance with our internal procedures.

10.2. Decision Binding:

By using KeyCrew’s platform, you agree to abide by the decisions made through our complaints resolution process.

10.3. Dispute Resolution:

a. In the event that a dispute arises between you and KeyCrew that cannot be resolved through our internal complaints resolution process, both parties agree to engage in mediation or binding arbitration to settle the dispute in the terms of this agreement.

b. Any dispute arising out of or relating to these Terms of Use or the use of KeyCrew’s platform shall be resolved in accordance with the laws of the State of Florida, as outlined in Section 9 (Governing Law and Jurisdiction).

10.5. Contact Information:

a. For inquiries or assistance regarding our complaints resolution process, please contact our support team at [email protected].  

11. Modifications to Terms

a. KeyCrew reserves the right to change these Terms of Use at any time. Your continued use of KeyCrew after any such changes constitutes your acceptance of the new Terms of Use.